Planfor - Delivery

Know-how

Each year Planfor sends out millions of plants throughout Western Europe.
Whether it is a single order or a bulk order, Planfor has at its disposal a network of transporters able to handle all situations.
Plants are prepared by our specialists so that they are shipped in the optimal conditions for freshness and preservation, whatever the season, whatever the destination.

Postage and packing costs

Delivery charges are automatically calculated based on the items chosen. Do not forget to indicate the country for delivery.

Method of transport

Deliveries are carried out by the transporter DPD, Coliposte or another specialist transport company.
The delivery method is up to you except for certain products or destinations.

Delivery by DPD:
- All parcels must be signed for. DPD does not deliver on Saturday.
- You can track your parcel via the internet.
- If no one is present at the time of delivery, the transporter will leave a card allowing you to contact him to arrange a new delivery date. It is important that you provide us with a telephone number where you can be reached. Once you have confirmed your order you can contact us directly to give any particular instructions relating to the delivery (leave parcel with neighbor, key code for entrance gate etc).

Delivery by Coliposte (France only):
- Packages are not delivered with a signature required. Coliposte delivers from Monday to Saturday.
- Once the package is dispatched, it will be delivered within an indicative timeframe of 48 hours, directly into your mailbox. If the mailbox is not large enough and you are absent, a delivery notice will be left, allowing you to select online a new delivery date within 6 working days or to collect your package from 3 pm the next day at the post office of your choice. If you do not express a choice, you may then collect your package from your designated post office within 15 days.
Note: an incomplete or incorrect address systematically results in the return of packages to Planfor. The package is also automatically returned if it is not collected from your post office within 15 days. You will be asked for an additional contribution for the resending of the order

Delivery by a specialist transport company:
In the case of large bulky items, Planfor uses a specialist transport company. The transporter will contact you directly to arrange a delivery time and ask for any additional information required such as directions or access. All parcels will require a signature on delivery.

Planfor reserves the right to change the delivery method if it deems necessary. You will be notified of this by email when your order is dispatched.

Delivery destination

Due to new customs regulations, we are sorry to inform that UK is no eligible for deliveries anymore.

Once the billing address has been entered, you can change the delivery address if it is different.
If the name and address are different (for example a present or gift), we will attach a card showing who sent the parcel rather than attach the invoice.
If you want to change your delivery address after having confirmed the order, you must contact Planfor as soon as possible. If your parcel has already been dispatched then no change to the delivery address will be possible.

Irrespective of the choice of carrier, deliveries always take place at the property's boundary. Deliverymen are under no obligation of leaving the parcels in the garden or on a wished floor without the request being made beforehand. This additional service could be charged by the carrier.

Dispatch

Date of dispatch
We can only control the dispatch date and not the delivery date. You can send us an email requesting a specific dispatch date for your order.

Dispatch times and delivery times
Our average preparation delivery times range from 1 to 3 working days.

Our average delivery times range from 3 to 5 working days (1 to 3 working days if you are located in France).

Preparing orders with plants requires qualified staff.
We count on your understanding and patience.
Soon you will be able to plant!

*Average delivery times shown.

Notification of dispatch
On the day that your parcel is dispatched an email will be sent showing:
- the number of parcels making up the order
- a link so that you can track the progress of your parcel

Order tracking
For items sent by DPD or Coliposte, you can track your order by clicking on the tab Follow my order, or by clicking on the link contained in the email that you received.