CORONAVIRUS INFORMATIONS
updated on : 27/05/2020

Preparation / Shipping / Delivery of your orders

All the activities of preparing and shipping orders carried out on our website are maintained.
When orders are shipped, you receive a link that allows you to track them.

Preparation and delivery time

In these times of confinement, many of you are gardening.
As a result, the number of orders increases a lot.
All of our teams are mobilized, but despite this, order preparation time is increasing.

Thus, Our average preparation times are increasing.
From May 27, in certain cases, these deadlines may reach 4 to 6 working days for any new order.
As of May 20, they could reach 6 to 8 working days.
As of May 15, they could reach 8 to 10 working days.
As of May 7, they could reach 12 working days.
On April 20, they could reach 15 working days.
Our average delivery times remain unchanged, between 4 and 5 working days.

Preparing orders with plants requires qualified personnel.
Our teams are excellent and very mobilized. However, some of our employees are willing to stop working. Then, we count on your understanding and patience.
We keep preserving the plants you have ordered and will plant soon.

Order tracking / Gardening advice

NOur customer service is prepared to continue to answer all your questions.
However, we try to privilege teleworking as much as possible.
In addition, as far as possible, please contact us using the contact form.

Reception to the public / Garden pick up

Our nursery is closed to the public.
The gardening pick up option is therefore no longer available.

Thanks for your support and understanding.