Planfor goes into partnership with Trustpilot to collect its customers' opinions
Planfor.co.uk - 10/2015
In October 2014, Planfor has started a new partnership with the platform Trustpilot, with the aim of surveying all its customers and gather their opinions. This action falls within an approach of total transparency towards the consumers, as all the opinions are processed in an impartial way. Concerned about improving the quality of its services, Planfor analyses daily all of its customers' new opinions so as to further answer their needs.
That's why, an invitation email is sent out to each customer, seven days following the dispatch of its order. In this way, we are certain that the customer's opinion is based on the totality of its purchasing experience, and not solely on its browsing activity on the site. The opinions are not filtered, and all notes are taken into account for the calculation of the overall mark. All the opinions are visible on https://www.trustpilot.co.uk/review/www.planfor.co.uk
. Besides the satisfaction indicator, these opinions allow the whole of the net surfers to fully appreciate the reliability of Planfor's services thanks to the sharing of these real experiences.